Department Contacts and Roles

• Assisting with job-specific issues (e.g., challenges with lockouts, rekeying, installations)
• Guidance on cutting keys and programming key fobs
• Troubleshooting equipment and tools (e.g., key-cutting machines, Lishi tools)
• Help with identifying the right parts and tools for a job
• Advice on handling difficult or unusual lock types and systems
• Assistance with completing complex jobs, such as fresh installations or car ignitions
• Rescheduling your working hours
• Planned schedule
• Issues with jobs/customers
• Issues that can not be solved by a regular dispatcher

• Total payroll and receiving salary
• Issues with changing receiving salary method 
  (DO NOT call regarding particular job finance issues)

• Issues with job payment
• Refund
• Partial payments
• Net 15 and Net 30 vendor payments.
• Canceled payments on the job
• Payment methods
• Documents required by customers

        Hardware issues  
        Issues with van equipment, 
        Van servicing scheduling (oil changes, emission check etc.)
        Stocking equipment
        Ordering parts
        Office surplus
        Software and hardware issues
        Working with a system 
        Connecting to the system
        Adding items to the system, etc.
        Documents and Licenses
        Issues with car policy, insurance, other legal documentation, collisions and damages to the property, etc.
        Issues with the system (Workiz, WhatsApp)

• On-board and off-board procedure
• Training Scheduling
• Termination of cooperation
• Guidance on company policies and procedures